Are any items forbidden from sending?

Yes. Some items are strictly forbidden from transport and by adopting our terms and conditions as well as the terms of the selected courier service provider, the customer agrees that he/she will not be sending such items. Among the forbidden items are all hazardous substances, illegal objects, arms and ammunition, substances requiring special permits for transportation, jewelry, gold and other objects of great value as well as sentimental value, antiques, works of art, human remains and organs, animals and plants, glass, porcelain and other fragile material, pharmaceutical products and food. If the client decides to send any of these items, he/she will be solely responsible for any damages and expenses incurred.

We would like to point out that electronics are not forbidden from sending but the customer has to make sure that electronic equipment is packed appropriately. The insurance does not apply in case the transportation of electronic devices (such as televisions, mobile phones, computers, etc.) are sent without original packaging.

If you’re unsure whether your item is restricted or you’re thinking of sending a restricted item, we suggest that you contact us directly for help and advice.

What can happen if I ship prohibited items?

When shipping forbidden items, the courier may decide to stop the parcel in transit and not deliver it to the destination.